Privacy Policy welcomes your comments or suggestions on how to address your privacy concerns effectively, to communicate with you in a manner that you prefer, and to maintain those contact details in a trusted and secure manner.

We also want to assure you that we will attempt to protect your contact information just as we would do for a friend or a family member. We must maintain certain contact details in order to reach you for direct business purposes, to validate your logon, and to process purchases that you authorize from time to time. To help clarify how we handle this further, review the policies presented here.

This Online Privacy Statement applies to data collected by through its Web sites and services, as well as its offline product support services.

We want to hear from you to help us to continuously improve upon how we address these issues.

Our Website Order Processing

Credit Card & Order Processing Details

When we transmit highly confidential information (such as a credit card number or password) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. This is how your order processing transaction is handled.

We do retain the contact information you provide as part of your order placement, with the information available for you to review in your Account Profile or to update. For your convenience, our order processing site can recall that information for completing later purchases without relying upon local caching or browser features. obtains the credit card details necessary in order to process your order. However, this information is not stored in your persistent profile. We do not maintain a copy of your specific credit card account information for longer than is necessary to submit and confirm that the transaction has processed. This typically occurs 7 days a week in less than 24 hrs. via electronic processing. Invalid orders can be voided without this information only within a specific time window on the day the order is place. In the event it is necessary to process a credit or refund after a transaction has been posted, it will be necessary for you to provide us with your credit card details again.

We retain business records of the payment transaction details which assist us in meeting both legal and business requirements for documenting the transaction, or assisting you with questions about a transaction. Your full credit card number is not retained in this detail. Only the last 4 digits of your number and the card type are retained to assist us in tracking your order and our payment processing information. The transaction information we retain is not sufficient to be used to process either an additional charge or a refund. The personal and private financial information we retain persistent basis is essentially no more detailed than what appears on your invoice, and can be reviewed from your profile.

Thawte Website Certification is provides secure purchase transactions to process any orders. The verification of our secure website pages for transacting encrypted information can be confirmed by using your browser to verify the Thawte certificate offered when you begin the SSL based transaction screens.

Your Personal Information

Security of Your Personal Information is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, which are located in controlled facilities. When we transmit highly confidential information (such as a credit card number or password) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone you should always choose to log out before leaving a site or service to protect access to your information from subsequent users.

Collection of Your Personal Information

In order to access some services, you will be asked to sign in with an e-mail address and password, which we refer to as your credentials. As part of creating your credentials, you may also be requested to provide questions and secret answers, which we use to help verify your identity and assist in resetting your password, as well as an alternate email address. Some services may require added security, and in these cases, you may be asked to create an additional security key.

At some points on the site, we ask you to provide personal information, such as your e-mail address, name, home or work address or telephone number. We may also collect demographic information, such as your ZIP code, age, gender, preferences, interests and favorites. If you choose to make a purchase or sign up for a paid subscription service, we will ask for additional information, such as your credit card number and billing address, that is used to create a billing account.

We may collect information about your visit, including the pages you view, the links you click and other actions taken in connection with sites and services. We also collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times and referring Web site addresses.

When you receive newsletters or promotional e-mail from, we may use web beacons (described below), customized links or similar technologies to determine whether the e-mail has been opened and which links you click in order to provide you more focused e-mail communications or other information.

Use of Your Personal Information collects and uses your personal information to operate and improve its sites and deliver the services or carry out the transactions you have requested. These uses may include providing you with more effective customer service; making the sites or services easier to use by eliminating the need for you to repeatedly enter the same information; performing research and analysis aimed at improving our products, services and technologies; and displaying content and advertising that are customized to your interests and preferences.

We also use your personal information to communicate with you. We may send certain mandatory service communications such as welcome letters, billing reminders, information on technical service issues, and security announcements. Some services may include sending periodic member or opt-in letters that are considered part of the service. We may also occasionally send you product surveys or promotional mailings to inform you of other products or services available from and its community organizations we are associated with.

Personal information collected on sites and services may be stored and processed in the United States or any other country in which or its affiliates, subsidiaries or agents maintain facilities, and by using a site or service, you consent to any such transfer of information outside of your country. abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.

Your contact information is retained in the level of detail you see displayed in your Account Profile. We will retain your contact information for a period of time beyond the last transaction of business in order to facilitate you if you return in the future to conduct business, or to facilitate our needs to retain business information for legal or practical reasons. If we have reason to believe that your personal information my have been exposed to unauthorized access, we will attempt to notify you using the most recent contact information we have. If we become aware of unauthorized access that extends to exposing specific personal financial information (beyond basic contact details) being held by us (such as an unprocessed payment transaction in which your credit card number could be obtained), we may attempt to use additional resources in order to notify you in a prompt manner.

Sharing of Your Personal Information

Except as described in this statement, we will not disclose your personal information outside of and its controlled subsidiaries and affiliates without your consent. We may give you a choice as to whether you wish to receive communications from on behalf of external business partners about a partner's particular offering (without transferring your personal information to the third party). See the Communication Preferences section below for more information.

We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, hosting websites, processing transactions, or performing statistical analysis of our services. Those companies will be permitted to obtain only the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose.

We may access and/or disclose your personal information if we believe such action is necessary to: (a) comply with the law or legal process served on; (b) protect and defend the rights or property of (including the enforcement of our agreements); or (c) act in urgent circumstances to protect the personal safety of users of services or members of the public.

Your Access to Your Personal Information

You may have the ability to view or edit your personal information online. In order to help prevent your personal information from being viewed by others, you will be required to sign in with your credentials (e-mail address and password). The appropriate method(s) for accessing your personal information will depend on which sites or services you have used.

  • - You can access and update your profile on by visiting your account profile management option after logon to your private console.

Some sites or services may collect personal information that is not accessible via the links above, for instance for information and download requests that are not related to an established customer transaction. In such cases, you may contact us to update or have your information removed from our continuing records.

Maintaining Contact with You

Communication Preferences

You can stop the delivery of future promotional e-mail from sites and services by following the specific instructions in the e-mail you receive.

You may also have the option of proactively making choices about the communications you receive from particular sites r services by visiting and signing into the following pages:

  • The Profile Center will soon provide the means allowing you to choose whether you wish to receive marketing communications from, to select whether may share your contact information with selected third parties, and to subscribe or unsubscribe to newsletters about our products and services.

These communication choices do not apply to mandatory service communications that are considered part of certain services, which you may receive periodically unless you cancel the service.

Controlling "Spam" or Unsolicited E-mail is concerned about controlling unsolicited commercial e-mail, or "spam." will not sell, lease or rent its e-mail subscriber lists to third parties.

Casual and Technical Communication Issues

Website Forum Posting and Content

You should be aware that by participating in interactive discussion at our website, anything you post in forums or in a manner that is displayed to others visiting the website is not necessarily within our control to maintain or protect as private. The nature of participating in discussions or exchanging information, ideas, recommendations, or business and personal information should be understood to be disclosing it substantial ?public view? even if it is offered within the private sections of the website. You are responsible for ensuring that information you post which is copyrighted or represents some form of protected or privileged information is presented in compliance to those conditions. Any information you contribute which is not properly attributed or in compliance with such conditions is subject to removal by

We do not make any attempt to accumulate or track your activities in a manner or for a purpose that would reveal to us or anyone else intrusive or private details about you. However, in order to maintain and monitor security of our site, we may accumulate summary information that assists us in confirming the conditions of our security and business concerns. From time to time, we may choose to investigate activities conducted at the website in order to improve privacy, security, business value, or management of or its products and concerns.

Collection and Use of Children's Personal Information

The sites and services are intended for a general audience of professional IT Pros and members of the business community, and we do not knowingly seek collect or present of any personal information from children.

Use of Cookies Web sites use "cookies" to enable you to sign in to our services and to help personalize your online experience. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer. Web sites use cookies to store your preferences and other information on your computer in order to save you time by eliminating the need to repeatedly enter the same information and to display your personalized content and appropriate advertising on your later visits to these sites.

When you sign in to a site using your credentials, the stores your unique ID number, and the time you signed in, in an encrypted cookie on your hard disk. This cookie allows you to move from page to page at the site without having to sign in again on each page. When you sign out, these cookies are deleted from your computer. The may also use cookies to improve the sign in experience. For example, your e-mail address may be stored in a cookie that will remain on your computer after you sign out. This cookie allows your e-mail address to be pre-populated, so that you will only need to type your password the next time you sign in. If you are using a public computer or do not otherwise want this information to be stored, you can select the appropriate radio button on the sign-in page, and this cookie will not be used.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to sign in or use other interactive features of sites and services that depend on cookies.

Use of Web Beacons Web pages may contain electronic images known as Web beacons - sometimes called single-pixel gifs - that may be used to assist in delivering cookies on our sites and allow us to count users who have visited those pages and to deliver co-branded services. We may include Web beacons in promotional e-mail messages or our newsletters in order to determine whether messages have been opened and acted upon.

Use of Third Party Ad Networks

The majority of the content you see on Web pages is displayed by the preference of, other than information which would be readily recognized as a discussion forum or feedback mechanism. Our website is not oriented toward obtaining advertising revenue or offering that commercially driven option to advertisers. However, we may choose to feature promotional information for products, partners, organizations or events which we feel represent a compatible and valuable resource to bring to the attention of our customers or visitors. It is our policy to discourage our customers and friends from using our discussion forums for inconsiderate promotional purposes that are not on the topic of discussion and within the range of interest we have established for that forum.

Contacting Us About Privacy Issues

Enforcement of This Privacy Statement

If you have questions regarding this statement, you should first contact us by using our feedback form. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact us directly by any means you find convenient as indicated on are website Contact page.

Changes to This Privacy Statement

We will occasionally update this privacy statement to reflect changes in our services and customer feedback. When we post changes to this Statement, we will revise the "last updated" date at the top of this statement. If there are material changes to this statement or in how will use your personal information, we will notify you either by prominently posting a notice of such changes prior to implementing the change or by directly sending you a notification. We encourage you to periodically review this statement to be informed of how is protecting your information.

Contacting Us welcomes your comments regarding this privacy statement. If you have questions about this statement or believe that we have not adhered to it, please contact us using our feedback form. 210 Lake Avenue Metairie, LA 70005
Fax: (225) 709-4071
Voice: (225) 709-4052 (sales and business issues only)